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The Troubled Systems
There are a few persistent issues plaguing the light duty diesel segment. Some common problem areas include:
- Fuel Injectors and High-Pressure Fuel Pumps
- Diesel Exhaust Fluid (DEF) Systems
- Diesel Particulate Filters (DPFs)
- Exhaust Gas Recirculation (EGR)
These issues just never seem to go away. To make it worse, I have direct experience with issues in the field that are straight up software design flaws for which there is actually no fix. Despite this demoralizing truth, there is hope. Regardless of the failure condition, we can identify and explore options that will suit your needs.
Diesels = Money
I have yet to encounter a shop that will say "no" to a diesel owner, irrespective of that auto mechanic shop's actual capability or competence. The service writer will be quick to tell you that of course they work on diesels, but assuredly, will neglect to tell you that the only diesel work they've done was just an oil change and the lube kid put 5w-30 back in it.
Owning a diesel doesn't preclude you from patronizing a conventional repair facility. At the same time, ensuring that your diesel is receiving service that is congruent with its engineering design, is invaluable for its longevity.
Other Services
The Impending Experience
Vehicles are one of the single largest investments most individuals will ever make in their lifetime. Typically, they are second in magnitude, only to the purchase of a home. When something goes awry with your second largest investment, a litany of emotions and eleventh-hour schedule alterations are inevitable. The only thing that could possibly make the entire ordeal worse, is subsequently realizing that the auto mechanic shop you've chosen to restore your vehicle to its previous, operational state, is one that lacks all ability to communicate clearly, provide accurate timelines, and fix it appropriately the first time around. The disdain I have for this type of environment is unparalleled and I will always point it out in derision. While my operation is small-scale, the processes I have in place are designed to directly address the aforementioned deficiencies we've all experienced in these shops.
Not unrelated to these deficiencies, the service and repair industry is hamstrung by the "Unattainable Triangle". When a shop fails the customer expectation, it is virtually always a result of delivering one of the fast sides of the triangle. I relay this information to shed light on the detriments of expeditious repairs. Here, in this business, speed is inconsequential. Automotive repairs made in haste are invariably inferior, whether you know it or not.